Privacy Policy

Information We Collect

R5 Property Rental LLC may collect information you provide when you contact us, request rental information, submit a tenant support request, make a payment inquiry, join a waitlist, or communicate with us by phone, email, text message, website form, or tenant portal. This information may include your name, phone number, email address, property address, lease or account details, maintenance request details, photos or files you choose to submit, and other information needed to respond to your request.

How We Use Information

We use information to respond to inquiries, provide rental and leasing support, coordinate maintenance, communicate with residents and prospective residents, manage payments or account questions, improve our services, and comply with legal or business obligations.

Text Messaging and Mobile Information

If you provide your mobile number and agree to receive text messages from R5 Property Rental LLC, we may send messages related to rental inquiries, leasing, resident support, maintenance coordination, payment or account reminders, property updates, and other service-related communications. Message frequency varies. Message and data rates may apply. You may reply STOP to opt out of text messages or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

How Information May Be Shared

We may share information when needed to provide rental services, such as with maintenance vendors, payment or communication service providers, professional advisors, or as required by law. We do not sell personal information.

Your Choices

You may contact us to update your information or ask questions about this policy. For text messages, reply STOP to unsubscribe or HELP for assistance.

Contact Us

R5 Property Rental LLC
PO Box 2078, Auburn, Alabama 36831
1-866-753-7133
info@r5property.com